Field Service for Energy, Power & Utilities Industry

The Energy, Power & Utilities industry is facing a number of different challenges across the globe. the reduction of CO2 emissions being pushed by international regulatory bodies, the push for renewable energy and related players into the markets, which is a challenge for liberalized markets – producers and network operators. And in some cases, the matter of an aging workforce must be addressed. As a result, networks need to become smarter, and that is where energy supply companies need to act by integrating distributed generation, like solar and wind, into the grids and business models. It is obvious that the struggles are manifold.

However, thanks to new business models and digital transformation, the industry’s focus are shifting. Once primarily concerned with providing and delivering energy, minimizing outages, improving power, and managing the lifecycle of their assets, energy companies are now aiming to become power stores, solution suppliers, consultants, planners, and customer partners.

Get the white paper

Thanks to new online services, everything from service to e-shops to smart home solutions to e-mobility concepts to heating and cooling plans are falling under the umbrella of one industry: Energy, Power & Utilities. This is reshaping how customers view the industry. Rather than a traditional invisible provider of energy, power companies are being deemed as “my” source for innovative products and services in the energy sector. This has created a never before and wholly unique relationship to the customer. The industry now has the opportunity to offer customer bundles, which is driving new potential for cross-selling and upselling.

By facilitating the rollout of new operational processes, service partner integration, and resource planning, SAP Field Service Management can offer the structure needed for a seamless transition. This includes services for the integration of renewable energy and the dissemination of more intelligence into the grid along the lines of smart meters and load management.

Coresystems helps service providers maintain a comprehensive overview of equipment, inventory, and special resources to ensure effective and real-time responses to issues. The rapid emergence of new business models sparked by IoT, like automated homes and e-mobility, is also creating a demand for expert services not necessarily available in-house. This in turn is paving the way for “crowd services”.

Coresystems is making it possible for companies to quickly adapt the skills and capacity of their workforce through crowdsourcing.

Challenges in Field Services in the Energy, Power & Utilities Industry

Quick Wins with SAP Field Service Management

  • fast implementation of Cloud-based FSM and seamless connection to your ERP

  • increase efficiency with work order and routing optimization

  • mobile application with checklists ensures consistent response and repair

  • manage complex and long-term work and projects

  • intuitive user experience reduces the need for training

  • expand your workforce and crowdsource partners and freelancers with Crowd Service

  • optimal planning of resources worldwide

  • many languages available

  • online and offline capability

  • real-time data transfer via Cloud

  • analysis reports for decision making

  • increased customer satisfaction

  • cost savings