Field Service for Industrial Manufacturing & Equipment Industry

Industrial scale manufacturing has no set operational hours. That is why the Industrial Manufacturing & Equipment industry has to provide machines and equipment that perform 24 hours a day to produce the products and assets sustaining the business. The increased demand for the kind of regular maintenance needed to maintain this level of productivity, efficiency, and high performance, has led to an increased focus on servitization.

SAP Field Service Management offers the connectivity you need to manage inventory, accommodate real-time repairs, measure progress, and ensure reliable service. Our connected services are using the power of IoT to empower your field service technicians.

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Challenges in Field Service of Industrial Manufacturing & Equipment Industry

Quick wins using SAP Field Service Management

  • fast implementation of Cloud-based FSM and seamless connection to your ERP

  • increase efficiency with work order and routing optimization

  • mobile application with checklists ensures consistent response and repair

  • manage complex and long-term work and projects

  • intuitive user experience reduces the need for training

  • expand your workforce and crowdsource partners and freelancers with Crowd Service

  • optimal planning of resources worldwide

  • many languages available

  • online and offline capability

  • real-time data transfer via Cloud

  • analysis reports for decision making

  • increased customer satisfaction

  • cost savings