We successfully showcased our latest innovation, InsightLoop, at Field Service Europe 2024, which took place from October 28-30 at the Hotel Okura Amsterdam. The event brought together professionals, experts, and technology providers from the field service management sector, offering an exceptional platform for networking and exploring the latest industry trends. Our team had the opportunity to engage in numerous meaningful conversations, sharing insights and exchanging ideas with leaders in the industry.
At Field Service Europe, our CEO, Jean-Thomas Célette (JT), hosted a compelling roundtable discussion titled "Transformation in Customer Service: AI-first Reinvention or Focused Enhancements?". This session featured industry experts discussing how service employees could focus on their core responsibilities—communicating with clients and resolving issues—instead of being burdened with administrative tasks. JT emphasized how AI can support these professionals by providing relevant documentation, predicting root causes, and automating service reports, ultimately empowering teams to work more efficiently.
Throughout the event, our team offered live demonstrations and interactive sessions to showcase the features and benefits of InsightLoop. This advanced platform, powered by GenAI, provides real-time visibility and supports data-driven decision-making for service organizations.