Coresystems has recently participated in the inService Live Podcast, a collaborative event hosted by the esteemed Service Council and featuring the renowned host, John Carroll. Our CEO, Jean-Thomas Célette, had the privilege of joining this engaging podcast to delve into the captivating theme, "AI: The Tipping Point to Self-Service?"
Amid the dynamic challenges faced by service leaders in 2023 – encompassing workforce shortages and resource constraints in meeting escalating service demands – the service industry has found itself at a critical juncture. Customers are increasingly seeking self-service avenues, and at Coresystems, we wholeheartedly recognize the pivotal role of self-service in charting the way forward.
Jean-Thomas Célette delivered a captivating discourse, sharing profound insights on the transformative impact of AI on service management to counteract knowledge attrition. At the core of our discussion was our unwavering commitment to self-service as a driving force. Throughout the podcast, we delved into cutting-edge AI techniques that predict root causes, standardize documentation, and usher in operational efficiency.
The inService Live Podcast offered a unique and unparalleled opportunity for listeners to explore the potential of self-service and bear witness to AI's revolutionary influence. For those who couldn't join us live, you can catch the episode and relive the enriching discussion on the following platforms: